Return & Refund

At Helidirect, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy carefully before initiating a return.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in the original packaging
• Include all accessories, manuals, and components
• Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items may not be eligible for return:

• Products damaged due to misuse, negligence, or improper handling
• Items returned without original packaging or missing components
• Clearance, final sale, or customized products (if applicable)

How to Start a Return

To request a return, please contact our customer support team within 14 days of delivery.

Contact Information:

Website: https://helidirect.shop/

Contact Page: https://helidirect.shop/contact-us/

Email: support@helidirect.com

Phone: +1 (719) 550-1900

Live Chat: Available through our Contact Us page

Please provide:

• Order number
• Full name
• Reason for return
• Photos of the item if damaged or defective

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item received is defective
• The item was damaged during shipping
• An incorrect item was delivered

We recommend using a trackable shipping service when returning products.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed within 2 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used during purchase.

Please note that financial institutions may require additional time to post the refund to your account.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photos or additional information to help resolve the issue quickly.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it must follow the standard return process outlined in this policy.

Exchanges

Exchanges may be available for defective or damaged products, subject to inventory availability. Please contact our customer support team for assistance.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Helidirect

Website: https://helidirect.shop/

Contact Page: https://helidirect.shop/contact-us/

Email: support@helidirect.com

Phone: +1 (719) 550-1900

Address: 7770 Milton E Proby Pkwy, Colorado Springs, CO 80916, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our Contact Us page for immediate assistance.